Sky Jobs as Product Analyst at Isleworth,England,UnitedKingdom 2022

Website Sky

This Job Listing is about Sky in Isleworth,England,UnitedKingdom 2022 posted on

About the job

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

As the Product Analyst, you’ll have a key role working between the business and technology teams of the Global OTT team. You’ll be responsible for defining business requirements; scoping product enhancements; supporting procurement and compliance processes; and driving changes to customer service technology and processes across the Sky OTT propositions in the UK, ROI, AU, ES and US, including the EU wide Sky Showtime proposition.

What you’ll do:

  • Understand the business objectives and requirements across Group OTT, localised team Operations, Digital Help, CRM and Technology teams
  • Work closely with the business stakeholders to triage and verify new work requests for product capability
  • Work closely with the Service Technology team to support on business process optimisation
  • Administer platform access (for owned systems, e.g. Salesforce) and maintain the User Access process including password resets, permissions management and user set up and onboarding
  • Support on platform license procurement, liaising with finance, and tracking of utilisation to oversee planned vs actual cost
  • Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area
  • Communicate plans, changes and updates to the wider stakeholder network with input from Service Technology team members and the wider team

What you’ll bring:

  • Fluency in Microsoft Office tools and other productivity related tool such as Jira and Confluence
  • We’re looking for someone who is passionate, has a great eye for spotting the improvements we could make for our customers and with a solid understanding of what makes a successful operations tick.
  • Experience as technology product owner, ideally with a customer service, digital front end, or customer relationship management (CRM) platform.
  • You have a background which includes exposure to Salesforce as our core service platform (at least at a foundational level, ideally with a certification).
  • Ability to deliver recommendations to improve processes and working practises, balancing cost and benefit when defining requirements and evaluating possible solutions.
  • Proactive nature and self-motivation to get administrative tasks done and look for improvements
  • Demonstrable ability to work cross functionally with a variety of different stakeholder across contact centre, finance, technology teams, and management teams
  • Strong interpersonal skills and the ability to work with a broad range of stakeholder and teams is essential.

Team Overview:

We’re the Product Hub. We’re the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better and we can’t wait to get started on what’s next.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband

Where you’ll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working!

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

Apply Here