Service Operations Manager in Schneider Electric 2022 at Leeds,England,UnitedKingdom

Website Schneider Electric

This Job Listing is about Schneider Electric in Leeds,England,UnitedKingdom 2022

About the job

At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading process & energy technologies, end-point to cloud connecting products, real-time automation, controls, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about out Meaningful Purpose, Inclusive and Empowered values.


The purpose of this role is to lead the Digital Energy Service Regional organisation in the execution of support contracts and non contract field quote activity . Fully accountable for the financial performance of the Digital Energy regional Service business as well as delivering excellent customer satisfaction in line with our Quality standards & process.

The leader will be an active member of the Services Management team , driving best practices, margin improvement initiatives, migration to digital connected services , transition of leagcy installed base , customer development, development and upskilling our Services workforce.

What will you do?

  • Ensure the Service team operates at the highest standards of Health and Safety.
  • ‘Services business growth and profitability. Convert orders into revenue to meet financial forecast, maximise scope variations and profitability. Customer focus to reignite contracts with lost and dormant accounts
  • Customer satisfaction. Deliver Service excellence to our end-user base and throughout the contractual chain (FM’s, contractors ,consultants, etc.)
  • Ensure compliance with our quality process and drive continuous improvements.
  • Manage resource efficiency to maximise utilisations.
  • Ensure efficiency and best practices are embedded in Service delivery process and culture. This is key to raise competitiveness and profitability of the business.
  • ‘In Conjunction with support teams drive the contract base owned to digital / connected service plans – ensuring promotion of change initiatives and the drive of service led Transitions of legacy installed base.
  • Ensure cash collection and achivement of targets in collaboration with the debt management team.
  • Lead, coach and motivate the team of service engineers to ensure talent retentions and continuous professional development. Ensure the team is always engaged and lead OneVoice action plans.
  • Installed Base Customer interaction plan for Region managed.

What qualifications will make you successful?

  • HND/HNC, degree in engineering discipline or equivalent professional experience
  • Solid experience in BMS or equivalent industry
  • managerial experience desirable, coordinating teams above 10 staff members.
  • Customer Commercial interaction experience – ability to promote and present offers, initiatives and solutions directly to customer

What’s in it for me?

  • You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities.
  • Flexible working models to ensure a balance of family and working life.
  • Optimal support on your career path through regular training opportunities.
  • A dynamic and personal atmosphere, working with a global energised team.
  • A company culture that encourages performance and cooperation.
  • An attractive compensation package including the comprehensive fringe benefits expected of an international company.

Who will you report to?

  • Digital energy Service Operations Director.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Company: Schneider Electric
Vacancy Type: Full Time
Job Location: Leeds,England,UnitedKingdom
Application Deadline: N/A

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