Samsung Electronics UK Jobs as IT Support Engineer (Direct Outsourced) at Cambridge,England,UnitedKingdom 2022

Website Samsung Electronics UK

This Job Listing is about Samsung Electronics UK in Cambridge,England,UnitedKingdom 2022 posted on

About the job

Position Summary

Samsung is the global leader in consumer electronics and the core components that go into them. It produces products found in every room of the home, from televisions, washing machines, ovens and microwaves to televisions, vacuum cleaners and of course, smartphones. Samsung is now on a mission to embedded AI within all of these devices, while also seeking to invent the next generation of consumer products that AI can enable. To accomplish this goal in 2018, Samsung established seven new AI labs around the world, selecting Cambridge to be the home of one of these elite new institutions. Now in its fourth year of operation, the Cambridge lab performs world-class blue-sky AI research with an open and collaborative approach to science. The lab publishes its results in top scientific venues and releases open source code and datasets to facilitate engagement with the wider academic community. In service of our larger mission to Samsung consumers, the Cambridge lab has also been successful in transferring some of the technology developed in-house into the hands of users. Through collaborations with other parts of the company, techniques and AI models developed in the lab are now used by millions of consumers world-wide on Samsung platforms, such as the Galaxy smartphone.Current scientific interests of the Cambridge lab are diverse and include the following research areas: video understanding, AutoML, action recognition, robotics and planning, neuro-symbolic models, meta-learning, domain adaptation, foundation models, on-device AI, unsupervised and self-supervised learning, efficient reasoning, speech recognition and audio modelling, and federated learning.Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.

Role and Responsibilities

Samsung AI Center Cambridge (SAIC-C) urgently requires on a contract basis an IT Support Staff member who is primarily will be performing 1st level IT support focused on low-to-mid level technical support to a dynamic AI research lab. Research activities are very dynamic, and this role will be a key person in enabling researchers to remain productive and assisting a variety of experiments, demonstrations, and prototypes to be possible in a corporate IT environment. Each day will be different, and this role is critical to the success of the lab as whole. The IT support staff member will work together with the on-site Senior GPU HPC expert to keep the full range of systems and services running.

While the core role requirement will be on 1st level IT support, we are also interested in an individual with flexible skills and an inventive attitude to the job – as this will be in-keeping with the research tone of the center. Additional activities of this person include: standing up and maintaining system services used by researchers, debugging and developing work-around solutions that enable exotic research equipment to function with a carefully controlled IT environment and the simple coding solutions that can simplify the daily life of researchers and other staff when they need to use quirky internal systems and tools.

Skills and Qualifications

Key responsibilities for IT Support Staff Engineer:

  • Setup and configure Windows laptops
  • Setup and deploy Linux Desktops
  • Proxy troubleshooting and rule management (GUI)
  • Troubleshooting Windows, Outlook, etc
  • Firewall rules management (GUI)
  • Induction sessions for new starters
  • Asset management (Service Desk Portal)
  • Use of IT Helpdesk platform to log or respond to incidentsequests
  • Account creation and management
  • Samsung Security Tools management (NASCA, ESCORT)
  • Write How-To articles for people FAQs on confluence
  • Provide one-to-one assistance where required
  • Use a variety of monitoring and management tools, and overall health of desktops
  • Participate and contribute to planned changes which are required in BAU and for improvements
  • Proactive Incident investigation on affected systems
  • Direct investigation of incident root cause and provide users with updates
  • Coordinate with the Centre’s IT Engineer for testing changes on systems
  • Ensure availability of IT stock to support the requirements of the Centre
  • Ability to work as part of a small team and liaise with other teams

Essential skills required for the IT Support Engineer:


  • Windows OS / Linux OS
  • Symantec Antivirus
  • PC Installation and Setup
  • PC troubleshooting, Windows and Linux in corporate environment
  • AD (Basic)
  • Firewall understanding
  • Proxy understanding
  • anaconda / pycharm / cmake


  • Linux sysadmin
  • Python / Bash scripting
  • Git
  • Tensorflow / Pytorch
  • ITIL foundation certificate

Preferred background:

  • Experience/interests in machine learning environment
  • Computer Sciences Graduate or equivalent

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Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

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