Sales Customer Support in Lantum 2022 at London, England, United Kingdom

Website Lantum

This Job Listing is about Lantum in London, England, United Kingdom 2022
Who We Are

Pioneers of Connected Scheduling™, Lantum is uniting healthcare providers and their workforce to enable them to deliver the best care together.

With over 37,000 clinicians onboarded to our platform, in 2021 we supported over 3,000 healthcare organisations, including almost 150 COVID-19 vaccination centres, saving the NHS over £30 million.

We have consistent and strong growth, supportive VC backers and a talented team of passionate people, committed to positively impact people’s lives.

Hybrid Working Style

With 2 days in the office per week (in our new We Work office based in London) – you’ll get the best of both worlds with the benefits of home working, complemented with office time for collaboration and maintaining strong face-to-face relationships.

About The Role

Lantum is hiring a Sales Customer Support to join our Urgent Care team to help drive the fill rate of all Urgent Treatment Centres (UTCs) and out-of-hours (OOH) services using Lantum, ensuring they are able to maximise the value they get from Lantum’s platform.

Urgent Care services play a specific part in supporting patients to receive the right care, from the right person, as quickly as possible. Urgent Care (as opposed to Emergency Care) is required when an illness or injury requires urgent attention but is not a life-threatening situation. Urgent care services include a phone consultation through the NHS111 Clinical Assessment Service, pharmacy advice, OOH GP appointments, and/or referral to a UTC.

As part of the team, you’ll be helping deliver Lantum’s Managed Service offering to our clients, with a specific focus on working with clinicians interested in working in Urgent Care, building the pool of clinicians available to work in each Urgent Care practice.

You’ll be involved in a wide range of activities to help increase the number of clinicians that are approved for work in UTCs and OOH practices. This ranges from emailing and calling clinicians to communicate what documentation is required to be approved, and encouraging them to complete the onboarding process for the relevant UTC/OOH practice, each playing a crucial role in ensuring that Urgent Care practices have the clinicians they need to meet patient demands.

You’ll also be working closely with Lantum’s Urgent Care team and the wider operations department to help review, propose and implement initiatives to improve the efficiency of clinician recruitment and approval processes.

You’ll also be working closely with Lantum’s Urgent Care team and the wider operations department to help review, propose and implement initiatives to improve the efficiency of clinician recruitment and approval processes.

Requirements

What Excites You:

  • Owning the clinician engagement process in order to build a pool of interested and approved clinicians for each of our Managed Service clients
  • Being the first point of contact for all general Urgent Care enquiries from clinicians, addressing any concerns and highlighting the benefits of working in Urgent Care
  • Contacting clinicians, in line with daily email and call targets, in order to help and encourage them to upload the required documentation to the Lantum platform
  • Spotting trends raised through clinician interaction, highlighting any barriers to entry as well as suggesting potential solutions
  • Providing regular updates on the performance of clinician outreach/engagement to the Urgent Care team
  • Contributing to strategic incentives and campaigns to help improve the number of Urgent Care approved clinicians
  • Collaborate with the Clinical Governance team to understand requirements for each piece of documentation, expediting any blockers in clinicians becoming approved for work
  • Occasionally attend any relevant clinician and client events to promote the adoption of Lantum, encouraging more clinicians and practices to sign up

What Excites Us:

  • To be successful in this role, you’ll need to have:
  • Proven track record in a customer-facing role (1+ years), with experience in customer service and/or sales-based environment preferred
  • Experience in speaking to stakeholders via email and phone, always going above and beyond to deliver the best service possible
  • Passionate about hitting daily and weekly targets in order to help achieve personal and team objectives
  • Proactive mindset, always thinking about how can improve our clinician outreach and strategic initiatives
  • Confident and charismatic when speaking with clients and clinicians over the phone
  • Highly organised, exceptional attention to detail and enjoy designing, following and innovating processes
  • Excellent communication and interpersonal skills to collaborate with other teams to deliver on the client’s expectations
  • Able to thrive working under pressure in a fast-paced environment, exhibiting a bounce-back ability when things don’t go as planned
  • Previous experience in HubSpot desirable
  • Previous NHS experience also desirable, especially in Urgent Care

Benefits

🖥️Home office set up: £200 stipend towards home office equipment to support remote working

🌈A vibrant and fun WeWork office space

✈️Travel expenses to the office reimbursed

💆‍♀️Health Cash Plan:

  • Cash refunds for physio, dental, and other health related costs.
  • An Employee Pricing Program that grants you access to special, non-public discounts to gyms and top retail brands
  • Plus access to a 24/7 counselling and support helpline

🤩Pension: company matching up to 4%

🌴Holiday: 25 days holiday + 1 additional day of birthday leave

🍕Team lunch provided on core office days

🧠Wellbeing Support Access to Spill, a mental health support app

Our Values

We want every employee to live the core values of the business:

  • More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.
  • Care a lot: Doing the right thing is not optional (even when no one is watching). We care a lot about each other, our users, the NHS. We hold each other to the highest standards and earn our reputation every day.
  • See it thru: An endless pursuit of excellence. We take pride in planning and execution of all types of work – we are not deterred by bumps in the road or adversity, we relish the challenge and we keep going.
  • Think around corners: We stay ahead of the curve at all times, All of us share a responsibility to challenge the status quo, think out of the box, think creatively, turn problems on their head and turn weaknesses into strengths, it takes deep thought and analytical firepower.
  • Bounce back & learn: Having a positive mental attitude, resilience and determination to learn and improve. It is better to try and learn than not try at all and being open to changing from what you learned is what makes us successful.

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you. All you need is a passion and a desire to be part of our mission.
Company: Lantum
Vacancy Type: Full Time
Job Location: London, England, United Kingdom
Application Deadline: N/A

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