Website networx Recruitment Software Services
This Job Listing is about networx Recruitment Software Services in Leeds,England,UnitedKingdom 2022 posted on jobz2day.com
About the job
We’re on the lookout for a Customer Success Advisor to join our brilliant Customer Experience team. It’s an exciting milestone for our customers when they are offered a new home, so we’re after someone who can empower our new customers to manage and enjoy their new tenancy. This is where your skills and experience come into play!
We want to ensure our customers have the best possible experience at Yorkshire Housing. We’re looking for someone who can play a key part in delivering that experience and be responsible for providing a seamless, customer obsessed service.
You’ll be working closely with our customers to ensure they receive financial advice, welfare, benefits, debt advice, and finally support to access banking and credit services. It’s vital that our customers have the right information at the right time, so they can get off to a flying start.
What We’re All About
You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.
So how will this role support Yorkshire Housing to achieve its organisational objectives? One of our top priorities at Yorkshire Housing is to provide great customer experience, this is where you come in as our go to on all thing’s customer success.
We’re a dynamic and innovative housing provider, and we’ve got big growth plans (8,000 more homes in the next 8 years to be exact). We need the right people in the right roles to make it happen. Are you interested yet?
What you’ll be getting up to
You’ll assess customer needs to establish practical help and assistance in sustaining a successful tenancy adopting a strengths-based approach.
You’ll work collaboratively with new customers to ensure they have the right support for them in place to move in and manage their new tenancy successfully.
You’ll provide information, support and guidance and be the go-to person for customers on budgeting, money management, employment, life skills, setting up home, accessing financial products, energy efficiency and all aspects of managing a successful tenancy.
Building relationships and work closely with Yorkshire Housing teams and external partners, making referrals and signposting appropriately to achieve the best outcomes for our customers
You’ll play a part in improving service provision by continuously reviewing the practises and policies in debt avoidance, money management and benefit advice to comply with legislation.
But this isn’t all! This role is so varied we struggled to pick out the main points, but fear not the attached job description goes into more detail so have a read if you fancy!
Sounds good? Here’s what we need from you…
Other Things We’re Looking For Include
We’re looking for people with a passion to help customers and have a customer obsessed approach. You’ll be the main point of contact for our customers and internal colleagues so being able to confidently communicate on all levels is a biggie.
Ability to think on your feet and have a solution focussed attitude.
You’ll be IT and social media savvy
Be flexible and adaptable to meeting customer needs with great organisational skills
Ability to work on own initiative, prioritise and manage your workload
Excellent attention to detail and able to present written and numerical information accurately.
You’ll be driven to continuously improve the service and deliver on performance targets.
Personal values and approach that align with YH’s values.
Passion for ensuring Equality, Diversity and Inclusivity and how this is applied through our service to customers.
Experience And Knowledge Around Benefits And The Welfare System.
Access to a car for business purposes and full UK driving license
It Would Be a Bonus If You Had
An appropriate and relevant qualification e.g. in housing support, money advice, social work, health service & welfare or working towards such a qualification.
Experience of providing employment support to individuals
Full details and requirements can be found on the attached job description!
What’s in it for you
In return, we offer a salary of £30,441 rising to £31,037 in October 2022 per annum for a 35 week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.?
We also work (truly) flexibly, and believe work is something you do, not somewhere you go.
But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.
So, now you’re really interested?
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
If you require additional support with your application, please contact our recruitment team via email to .
The fine print
The closing date for applications will be 26/09/2022 but we might close it early if we get lots of fab candidates, so don’t wait!
If you’re applying for this role internally, you must inform your current Line Manager.