networx Recruitment Software Services Jobs as Team Leader at London,England,UnitedKingdom 2022

Website networx Recruitment Software Services

This Job Listing is about networx Recruitment Software Services in London,England,UnitedKingdom 2022 posted on

About the job

Role Summary: Responsible for the leadership, development and day to day operational management of the team through effective and efficient workflow on DB and DC client work, resource allocation, and procedural matters which impact the team. Commercially aware, the team leader also ensures that timely and accurate time recording and billing happen on the team. They also play an active role in winning new work and implementing new client schemes.

Accountabilities: People and Workflow management.

Proactively oversees people management and development of his/her team and ensures the team is working effectively, efficiently and achieves key performance indicators set by the Business Unit.

Maintains a quarterly rolling schedule of TPA specific and personal objectives.

Liaises with the Administration Manager on team resourcing, workflow and client expectations.

Ensures the completion of Career Development Reviews (CDRs) within the team.

Participates in annual pay/bonus review and calibration processes.

Deals with day to day employee relations situations, including performance issues, sickness absence, maternity and paternity arrangements.

Daily active management of workloads and workflows for the team.

Ensures resources are available in the right place at the right time by keeping up to date with current work and what is in the pipeline.

Assesses the capacity for introduction of new clients or project work into the team and allocates team resources to that work accordingly.

Actively inputs into recruitmentesource planning and participates in selection, recruitment and induction processes.

Communicates monthly financial information, staff updates, business plan progress, client news, work in progress reviews, etc to the team/Administration Manager, as appropriate.

Client/Member Responsibilities

Is the principal contact and point of escalation for the team on clients.

Attends Trustee meetings to present on administration activities.

Makes recommendations for continuous improvements to client/member services.

With the Administration Manager, ensures that all delivery promises and performance standards are met and maintained.

Seeks opportunities to delegate client work to the team, provided it can be done efficiently and effectively.

Maintains chargeability target as set by the Business Unit.

Identifies non-standard events through work planning to ensure all work is charged, especially requests and projects outside the agreed fee basis which can generate additional revenue for TPA.

Prepares monthly fee invoices to dates set by Finance.

Regular communication should include monthly financial information, staff updates, business plan progress, client news, work in progress review etc.

Technical Knowledge, Processes and Procedures

Is point of reference on technical issues – both DB and DC – and non-standard cases and ensures work allocated is processed in accordance with TPA guidelines, documented operating procedures, quality standards and performance/service levels.

Takes the lead in more complex work when required.

Works with the Administration Manager to improve operational efficiency, reduce costs, including automation and use of standard procedures.

Provides technical training and guidance to the team, as required.

Monitors peer review to ensure this is carried out effectively and in line with best practice guidance.

Maintains a good working knowledge of all systems and products.

Monitors completion of team time sheets and billing to ensure this is done on time.

Has an overview of budgets and fees across the team, with an awareness of the financial status of the team’s clients.

Proactively communicates with other TPA team leaders to aid own development and sharing of best practice to drive consistency and efficiency.

Information Security

Adheres to the firm’s Information Security standards, policies and procedures


Qualifications, Skills and Experience:

Educated to degree standard or equivalent (desirable)

GCSE / Scottish Standard (or equivalent) in Maths and English at Grade B or above, or relevant comparable experience.

Relevant professional qualification, such as Associate Membership to the Pension Management Institute, or relevant industry experience

Skills / Experience

Experience of team and workflow management and compliance with service quality standards.

Proven experience in the provision of effective, efficient and proactive administration services to allocated clients.

Strong working knowledge of current pension legislation and the impact this has on the practice (both DB and DC).

Sound knowledge of Pension Administration operating systems, such as Universal Pensions Management (UPM), or similar.

Good commercial and business awareness.

Proven people leadership skills and able to motivate and engage staff.

Excellent verbal and written communication skills and the ability to influence at all levels.

Exceptional attention to detail.

A consultative and partnering working style – both with colleagues and clients/members.

Analytically strong with a pragmatic approach to operational management.

Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

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