National Trust Jobs as Visitor Operations Manager at Sheffield,England,UnitedKingdom 2022

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This Job Listing is about National Trust in Sheffield,England,UnitedKingdom 2022 posted on

About the job

We’re looking for a Visitor Operations Manager to join the Peak District leadership team. We need you to bring your leadership skills to the role, to deliver an ambitious visitor experience, events programme and welcome across the Peak District portfolio.

You’ll understand how to manage daily operations of a countryside visitor site and motivate multi-disciplinary teams across a large portfolio, some of whom are working in a fast-paced dynamic environment. You’ll have high standards for yourself and your teams, enjoy delivering and getting things done.

This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months and includes several weeks handover at the end. This could be a great secondment opportunity, we would encourage you to speak to your current manager to discuss if this is something they would allow.

Salary £35,022 – £37,245 depending on experience.

You’ll directly line manage a team of visitor experience officers, welcome managers and marketing and communication officer to inspire and enable people to connect with our places. As a key member of our Portfolio Leadership team, you’ll be required to balance hands on operational delivery with strategic thinking, leading your team to deliver excellent visitor and community engagement.

Your focus will be supporting the team at Dovedale managing visitors from 9am till 9pm – one of our busiest and most diverse outdoor places in the National Trust. We’re working up plans to transform Ilam and Dovedale as part of our Experience Design programme together with significant investment in our visitor and commercial infrastructure. Longshaw is in close proximity to Sheffield and requires your experience to ensure the team are well supported to welcome our visitors.

We’d like to hear from you, if you have the following skills and experience:

  • Flexible approach to leadership, managing a team of staff and volunteers across a 7-day operation across different sites
  • Strong budget and financial management experience
  • Experience in managing a visitor operate site, developing visitor experiences and programming
  • Experience in leading for change
  • Excellent understanding of audience engagement and customer service
  • Drive, enthusiasm and determination
  • Enjoy problem solving and developing solutions with teams.

This role will require regular travel, often to sites where public transport is limited or unavailable.

Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

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