Website National Trust
This Job Listing is about National Trust in Tipton Saint John, England, United Kingdom 2022 posted on jobz2day.com
We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you’ll head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you’ll lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. The role is within the Dartmoor portfolio, you’ll be based at Lydford Gorge, but may have to work from one of the other sites within the portfolio if required.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year
What it’s like to work here
Nestled on the edge of Dartmoor, the impressive landscape of Lydford Gorge offers an opportunity to immerse yourself in the wonders of nature. Winding walking trails take you through ancient woodlands with cascading waterfalls and fascinating rock formations carved out by the River Lyd. If you are enthusiastic, customer-focused and love the great outdoors, the team would love to hear from you.
To find out more, please visit: Lydford Gorge | National Trust
What you’ll be doing
You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.
You’ll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You’ll be applying your high level of competence to deal with service recovery without senior support being on site. You’ll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.
Who we’re looking for
We’d Love To Hear From You If You Have
- Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader, adaptable and responsive under pressure
- Ability to initiate service recovery without senior support
- Good IT skills (all MS Office)
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
||Tipton Saint John, England, United Kingdom