Maintenance Repairs Officer in Hays 2022 at Oldham,England,UnitedKingdom

Website Hays

This Job Listing is about Hays in Oldham,England,UnitedKingdom 2022

About the job

The role requires the delivery of effective resource scheduling and planning of repairs jobs in order to achieve customer satisfaction

Purpose Of Role

  • Allocating and planning repairs for both in house operatives and external contractors covering day to day and void jobs
  • Monitoring and managing operatives’ diaries to maximise productivity
  • Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to them
  • Being the principal contact for in house operatives
  • Ensuring excellent customer service

Key Responsibilities

Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively.

Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand

Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job

Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.

Manage the output from operatives by having a customer focussed approach at all times.

Deal with queries from the operatives so that they are fully compliant with the agreed repairs process in relation to:

  • Reporting the diagnostics and length of time to estimate to carry out a repair
  • Using communication methods to stay informed of progress
  • Addressing additional resource requirements
  • Rebooking jobs that they are unable to complete first time visits
  • Completing jobs on IT systems to ensure accuracy of data for performance statistics and productivity
  • Assist in providing cover, when requested by Team Leader for all areas of the operations centre.

Ensuring That You Provide Excellent Customer Service So That

  • Repair requests phone calls are taken and handled professionally
  • Phone enquiries about existing and potential repairs are dealt with promptly
  • Customer complaints are dealt with appropriately and in a sympathetic manner
  • You show initiative and liaise pro-actively with internal and external customers

Requirements

  • Qualified to minimum GCSE grade C or equivalent in English and maths
  • Relevant experience in a planning role. Social housing experience is advantageous but not essential
  • Use of full range of Microsoft Office
  • Ability to complete tasks in an accurate and timely manner when working under pressure
  • Attention to detail
  • Good written and verbal communication
  • Effective liaison with staff/other stakeholders to give information/find informationesolve problems
  • Organisation and ability to time-manage workload
  • Able to deliver a high standard of customer service
  • Ability to work as part of a team as well as on own initiative
  • Professional and value led with integrity, inclusivity, and respect for diversity

What You Need To Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4269169
Company: Hays
Vacancy Type: Full Time
Job Location: Oldham,England,UnitedKingdom
Application Deadline: N/A

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