Junior Product Analyst in AJ Bell 2022 at London, England, United Kingdom

Website AJ Bell

This Job Listing is about AJ Bell in London, England, United Kingdom 2022
Job Description

The Product team is responsible for driving innovative product development for the AJ Bell website and mobile apps. Working in this team, the Product Analyst will support and champion the product vision. You will play a key role in making sure new developments meet the needs of our customers, ensuring they align with the company vision, strategy, and business goals.

What the role entails:

  • Ensure new products and changes to the website and mobile apps are in line with business requirements through thorough testing before launch
  • Be a product expert by working with impacted teams, including customer facing and marketing teams, to ensure they are supported with upcoming changes
  • Champion customer insight by investigating and respond to feedback raised by customers, through a variety of mediums such as surveys and reviews
  • Investigate feedback raised by internal business teams
  • Responding to mobile app reviews in a timely manner, investigating bugs when required
  • Supporting the Product Development Manager managing the backlog of prioritised work, identifying bugs
  • Support the Product Development Manager writing small change user stories to improve customer experience
  • Ensure all product change is compliant and has been reviewed by Compliance and Technical teams where relevant
  • Amending communications sent to customers through automated systems when required
  • Working with marketing teams as required supporting content on landing pages and FAQs in line with product development teams
  • Perform other tasks as agreed with Product Development Manager

What we’re looking for:

  • Educated to degree level or equivalent
  • Awareness of financial services products
  • Excellent written English
  • Problem solving
  • Analytical skill
  • Attention to detail
  • Team player
  • Willingness to learn
  • MS Office including Work, Excel, Outlook and PowerPoint

About us:

AJ Bell is one of the largest providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £69.2 billion and more than 440,000 clients. Our award winning products include Self-Invested Personal Pensions (SIPP), ISAs and Dealing Accounts.

In return for your hard work you can expect:

  • A competitive starting salary
  • 25 days holiday increasing to 30 days with length of service, plus bank holidays
  • Discretionary annual bonus
  • Free share scheme
  • Contributory pension scheme
  • Holiday buy/sell scheme
  • Season ticket loan
  • Bike loan
  • Discounted private healthcare
  • A health cash plan covering the costs of everyday essential healthcare
  • Death in service benefit
  • Free social events including monthly pay-day drinks
  • Volunteering days
  • Discounted investment charges
  • Gym membership
  • Enhanced maternity/paternity scheme
  • Paid study support for qualifications

Company: AJ Bell
Vacancy Type: Full Time
Job Location: London, England, United Kingdom
Application Deadline: N/A

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