Head Of Service in Planteria Group 2022 at London, England, United Kingdom

Website Planteria Group

This Job Listing is about Planteria Group in London, England, United Kingdom 2022
The Head of Field Service works alongside other functional leaders to ensure the Planteria Operations department exceeds customer expectations.

To plan and oversee all activities in field service including the financial performance of the function

To line manage the Field Service Managers, Training Specialist, QC Specialist, and customer helpdesk

Responsible for overall service management of Platinum clients

To work with the KAM Director to visit Platinum clients, using collated data analysis and feedback to identify issues and ensure customer expectations are exceeded

To be responsible for NPS and driving continuous improvement in service

To forward plan for the function including any new technology, or ways of working which would further improve field service within budget


Excellent line management skills (including coaching and mentoring skills)

Excellent organisational skills

Excellent customer communication skills

Commercial acumen

Data analysis skills

Creative, long term thinking

Able to work in a fast-growing business, with the ability to identify upcoming changes and opportunities, including latest technologies, for their function or for the broader operations department

Education/ Qualifications Required

Degree or equivalent by experience

MS Outlook – very good knowledge

MS Teams – very good knowledge

MS Word – very good knowledge

MS PowerPoint – very good knowledge

MS Excel – excellent knowledge

NPS technology/ systems – very good knowledge

ERP – very good knowledge

Experience Required

Experience of managing a department with multiple teams working remotely

Experience managing managers

Experience managing a NPS programme to drive results

Experience of annual planning for the function, including financial budgeting

Experience meeting key clients face to face to resolve issues

Experience working cross-functionally (within operations and/ or beyond)


Pension scheme, Healthcare plan, Free Lunch, Free Parking, refer a friend

Role is based in rural Essex therefore employees need their own transport to work

Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful.

To apply for this role, please send your CV and cover letter to [email protected]
Company: Planteria Group
Vacancy Type: Full Time
Job Location: London, England, United Kingdom
Application Deadline: N/A

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