This listing is about Hays in Southend-on-Sea, England, United Kingdom
About the job
Your new organisation
Southend on Sea Borough Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London.
Working for Southend on Sea Borough Council offers a challenging and rewarding career in local government within a collaborative and innovative environment. As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
The council are seeking to recruit a Revenues Officer to join the Council Tax, Recovery and Non-Domestic Rates team on a full time and permanent basis. In this role, you will be working in a friendly team on a hybrid work pattern which is a combination of working from home and the office. The Revenues Officer will deal with the day-to-day administration, billing, collection and recovery of local taxation and miscellaneous income owed to the Council. The department receives a high volume of telephone calls which the Revenues Officers are required to deal with. Due to the nature of the work some calls can be challenging at times, therefore it is essential that you have a strong background in delivering excellent customer service in a pressured environment. The Revenues Officers will be required to attend Court where they assist members of the public in matters relating to Court summonses and outstanding debt.
Whilst a Revenues Officer is part of a supportive and friendly team, they are required to demonstrate their ability to work independently and make decisions for themselves as part of their role is to respond to customer’s requests, maintain customer’s accounts and award discount and exemptions which carry a monetary value.
For an informal chat about the role and/or to request a copy of the full job description, please contact Uzo Nebechi on 01702352452.
What You’ll Need To Succeed
To be successful in this role, you need to have strong communications skills, an eye for detail and be able to demonstrate an understanding of working within the constraints of legislation and knowledge of working in a Local Authority. A knowledge of General Data Protection is essential for this role as you will be dealing with enquiries from the general public, councillors and other departments. Officers are also required to achieve daily targets therefore applicants should be able to demonstrate experience working in a performance driven environment.
It would be an advantage if applicants have experience of working in a debt recovery environment as a large part of the role involves dealing with customers in arrears, negotiating payment arrangements, taking suitable recovery action on summonsed debts as well as discussing bankruptcies and charging orders. IRRV qualifications would also be an advantage for this role but not essential.
What You’ll Get In Return
If you join the Council, you will enjoy a range of benefits including flexible working (with a blended approach to office and home working), salary sacrifice schemes, 24 days holiday – pro rata (excluding bank holidays) and excellent training and development opportunities. A full list of benefits provided by Southend-On-Sea Borough Council can be found on the Jobs at the council web page under the “Why Work for us Tab”. If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.
What You Need To Do Now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.
The Council is an equal opportunities employer. They welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit. #4139963
Job Location: Southend-on-Sea, England, United Kingdom
Application Deadline: N/A
To apply for this job email your details to firstname.lastname@example.org