Guardian Jobs Jobs as Client Relationship Manager, BRITISH RED CROSS at Manchester,England,UnitedKingdom 2022

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About the job


Client Relationship Manager – Red Cross First Aid Training

Location: Salford, Greater Manchester – Hybrid role home and office based with some travel to clients (once per week roughly)

Contract: Permanent

Hours: Full-time 35 hours per week, Monday to Friday 8.30am to 4.30pm.

Salary: £40,841 to £43,000 basic + Commission based on team performance (£50,000 per annum on target earnings)

Do you want to make a real difference to the community?

Why this role matters…

As Client Relationship Manager, you will manage a team of 3 Key Account Team Leaders together with a Performance Coach Manager for Key Accounts, based at our Head Office in Salford, together with 5 field based managers comprising of New Business and Business development Managers that are responsible for selling and managing First Aid training partnerships with organisations across the UK. A Red Cross survey showed a staggering 59% of deaths from injuries would have been preventable had first aid been given before the emergency services arrived. So you’ll be helping to educate the community on such an important topic.

How You’ll Make a Difference…

The holder of this post will be responsible for achieving team sales targets for scheduled and in-company courses through the contracted sales channels.

The holder will also play a key role in ensuring that we fulfil our aim of developing a position as market leaders in the field of first aid training at work through the achievement of market share within the contracted sales channel.

The holder will provide support to the operational management of the Red Cross Training contact centre. The holder will provide support and guidance for their direct reports whilst remaining accountable for retention and growth of the sales channels.

This is a flexible working role although you are expected to come into a workplace for face to face meetings and supervision of the key account team leaders and key account executive team, together with performance coach manager for key accounts.

What You’ll Bring To The Role…

  • Experience managing a sales team (ideally with a focus on training delivery)
  • Track record of showing Sales growth and retention
  • Coaching and mentoring of teams to achieve objectives
  • Contract management, deliverance of tenders and presentations for bids
  • Recruiting, training and managing sales skills

Closing date for applications is 23:59 on Thursday the 17th of November 2022 with interviews to follow.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays) – pro rata for part-time and fixed-term roles

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

A Little Bit More About Us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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