Guardian Jobs Jobs as Welcome & Service Assistant Manager, NATIONAL TRUST at HidcoteBartrim,England,UnitedKingdom 2022

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This Job Listing is about Guardian Jobs in HidcoteBartrim,England,UnitedKingdom 2022 posted on

About the job



Can you welcome our visitors and help them enjoy their visit? Can you support and empower a team to respond to customer enquiries and site issues? Are you experienced in managing people, delivering outstanding customer service and leading on risk management? Then please read on.

As Welcome & Service Assistant Manager, you’ll report to the Welcome Manager, support the welcome team staff and manage the welcome volunteers. We need someone to be the face of the National Trust at Hidcote, throughout the week, plus nominated weekends and bank holidays. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What It’s Like To Work Here

An iconic garden with an international reputation, this colourful arts and crafts inspired garden is intricately designed with a variety of outdoor spaces that will fire your imagination. The garden occupies a beautiful rural location in the North Cotswolds, so you need your own transport to get here.

For more information about our property please visit

What You’ll Be Doing

On nominated days you’ll have responsibility for the team, and their safety and working practices. You’ll support the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate staff and your volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You’ll be applying your high level of competence to deal with service recovery without senior support being on site. You’ll engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay. You’ll also support the Welcome Manager in their day to day role, lead on compliance management and regularly be duty manager on property.

Who We’re Looking For

We’d love to hear from you if you have:

  • Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment.
  • Are naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service.
  • Excellent organisational skills.
  • Are a confident leader, adaptable and responsive under pressure.
  • The ability to initiate service recovery without senior support.
  • Good IT skills (all MS Office)

Vacancy Type: 
Part Time 
Job Location:
Application Deadline:

Apply Here