FREE NOW Jobs as (Junior) Operations Area Manager – Edinburgh at Edinburgh,Scotland,UnitedKingdom 2022

Website FREE NOW

This Job Listing is about FREE NOW in Edinburgh,Scotland,UnitedKingdom 2022 posted on

About the job

Area Manager (m/f/d)

Are you passionate about Operations and leading growth? Are you independent, performance-focused, and data-driven? Then this might be the role for you! At FREE NOW, we are at a very exciting stage in our history, as we aim to be Europe’s leading multi-mobility super-app. As an Area Manager, you will directly help us improve our presence and performance in different cities in the UK, which is one of our core markets!

Your tasks

  • Be the face of FREE NOW in the city (potentially several cities at the next stage) and drive the growth in it.
  • Represent your areas as a point of contact for key external stakeholders, like city authorities or industry unions.
  • Work with and manage local driver ambassadors focusing on in person rank engagement, promoting the FREE NOW values and any other messaging needed.
  • Manage projects which require local & physical presence e.g. deployment of on-car advertising, distribution of materials to drivers etc.
  • Manage the performance of supply service levels, leading initiatives to recruit, retain and engage drivers, tackle fraud and more.
  • Contribute, by working with relevant stakeholders, to achieve key KPIs such as revenue, new active users, active users, trips per user, registered drivers, active drivers, tours per driver, passenger NPS and driver NPS.
  • Work with demand side teams to identify opportunities for growth or any large events or external factors that could impact the city performance.
  • Ensure tracking and reporting of city performance to wider UK teams.
  • Represent your team in the wider UK business, sharing best practice and also taking lessons learnt from other cities and implementing them locally.
  • Represent your team in any internal planning processes, including bonuses, incentives, target-setting.
  • Product troubleshooting, user experience testing, config setting and optimisation.
  • Competitor testing and monitoring of local actions/performance.

Your profile

  • Experience in a start up or business growth role, ideally in mobility, ride-hailing, marketplace, food delivery or logistics.
  • Not afraid to be taken out of your comfort zone in your working day, speaking face to face with a wide array of stakeholders both internally and externally.
  • You have a growth mindset, with a strong sense of initiative, happy to take action to achieve results and hit targets.
  • Solution oriented focusing on both solving problems but also exploiting opportunities.
  • Comfortable working with Product and Tech teams, and able to clearly define operational requirements in a way that can be developed by Product and Tech.
  • Able to influence and communicate teams outside of your direct management line, not afraid to diplomatically work around hierarchies or reporting lines in order to achieve positive results.
  • Excellent English, both verbal and written.

Diversity and inclusion:

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

More Benefits?👏 Monthly mobility budget for FREE NOW rides, quarterly team events, relocation assistance for internationals, birthday-off, kudos and many more!


FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.

Vacancy Type: 
Full Time 
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