Executive IT Support in Hays 2022 at LondonArea,UnitedKingdom

Website Hays

This Job Listing is about Hays in LondonArea,UnitedKingdom 2022

About the job

Executive IT Support job based in Central London, NW1 3AN

£24/hr PAYE: Asap start – 3 months rolling contract for a successful Global finance Company.

Shift times: 08:00 – 16:30 09:00 – 17:30 10:00 – 18:30 On-Call rotation: Mon-Fri: 18:30 – 00:00 Sat/Sun: 08:00 – 00:00

Your new company

Our client, based in Central London is a global leader in the financial world.

Your new role

The role is within the Executive Support team which is part of the End User Technologies Support division. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives in the bank, including the CEO, Chairman and Executive Committee, resolving all of the Executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.

The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed. An eye for detail is necessary when dealing with all customers, as is a proactive, innovative & flexible mind-set. Capable of facilitating any technological requests with a keen interest and deep knowledge in the tech industry and one who adds real value both to the business as a trusted advisor and a prominent ambassador.

Your Role Responsibilities

  • Comprehensive support of all executive related IT issues and problems
  • Escalate problems where necessary to third parties both internal and external
  • Respond to phone, Email and face-to-face incidents reported to the team
  • Capture all workload activity via Remedy, ServiceNow and Planview toolsets.
  • Plan and implement approved desk moves and changes.
  • Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising work load & using initiatives in a fast paced environment
  • Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
  • Working with different teams to facilitate project work streams in the executive environment
  • Compiling technical road maps for future innovation & business integration
  • Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
  • Monitor Executive events and hosting preparations
  • Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor

You Will Have Knowledge/experience Of

  • Experience supporting in Executive environment
  • Windows 10 & Office 365 including MS Teams
  • MacOS
  • Outlook / Exchange 2007/2013 support
  • HP Hardware support
  • Apple Products (iPads, iPhones)
  • Airwatch MDM
  • Safenet/ F5 & Cisco RAS
  • Endpoint Encryption
  • Cisco, Teams & Zoom Video Conferencing/ Audio Visual support
  • Home working support

What you’ll get in return

With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and helpful colleague in an often-pressurised environment. This is a role that can really build upon your expertise and teach you the core skills needed to advance in an ever developing and evolving industry.

What you need to do now

Join your new team by clicking ‘apply now’, providing us with your updated CV, or give us a call to discuss your suitability for the role.

If this job isn’t quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career. #4227234
Company: Hays
Vacancy Type: Full Time
Job Location: LondonArea,UnitedKingdom
Application Deadline: N/A

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