Encore Jobs as Repair Technician at UnitedKingdom 2022

Website Encore

This Job Listing is about Encore in UnitedKingdom 2022 posted on jobz2day.com

About the job

Position Overview

The Repair Technician is responsible for facilitating and conducting repair of Encore owned equipment and supports equipment transportation, scanning, tracking, internal billing and other warehouse functions. This position is responsible for implementing & overseeing quality control (QC) processes and updates the Service Central database in a timely and accurate manner. Additional responsibilities include maintaining spare parts inventory, documenting the repair process, and providing overall assistance to internal and external team members. The Repair Technician will report to the Senior Repair Technician or Warehouse Supervisor.

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

Key Job Responsibilities

Equipment Maintenance

  • Drive Results – Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.
  • Support all Quality Control processes and procedures.
  • Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.
  • Maintain relationships with vendors and order necessary parts to complete repairs.
  • See the Bigger Picutre – Visit Encore hotel locations to inspect gear and identify items in need of repair.
  • Establish and provide reporting on key repair metrics and ROI
  • Purchase shop related items.

Technology Advancements

  • Research and test new equipment.
  • Prepare synopsis of benefits, costs, and downfalls of new equipment.
  • Continually looks for product advances and manufactured related problems with equipment.

Customer Service

  • Deliver World Class Service – Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Value People – Maintain positive relationships with Encore teams through effective communication and excellent service.
  • Inform internal and external customers on repair status
  • Produce reports on key repair metrics, as necessary.

Equipment Handling And Tracking

  • Pick, scan, and stage outgoing equipment for transport.
  • Sort, scan, and perform QC on incoming equipment.
  • Re-shelf equipment after gear is sorted and QC process completed.
  • Perform annual physical inventory of equipment.
  • Load and unload equipment from vans, trucks, and tractor-trailers.
  • Assist with equipment deliveries or on show site as directed.
  • Keep work area orderly.

Systems Knowledge

  • Understand company processes and follows procedures.
  • Do the Right Thing – Complete system entry and paperwork in a timely and accurate manner.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

  • Minimum of an associate’s degree, diploma or equivalent in a related technical discipline
  • 1+ years of experience in component level fault isolation and repair.
  • Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus.
  • Demonstrate ability to troubleshoot and repair analog and digital circuitry to the component level.
  • Ability to competently use test-equipment such as DMM, oscilloscope, and signal generators.
  • Clean soldering/DE soldering skills on both thru-hole and surface mount components.
  • Self-motivated, resourceful individual with the ability to work well independently and in groups.
  • Good mechanical skills.
  • Basic computer/Microsoft Office (Word, Excel) skills.
  • Ability to take direction & communicate with managers and subordinates.

Competencies

  • Concern for quality
  • Exceeds customer expectations
  • Communication
  • Teamwork
  • Organisational skills

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 hours

Lifting 0 – 15 lbs.*

Frequently

Standing

3-4 hours

Lifting 16 – 50 lbs.*

Frequently

Walking

3-4 hours

Lifting 51 – 100 lbs.

Occasionally

Stooping

0-1 hours

Lifting Over 100 lbs.

Occasionally

Crawling

0-1 hours

Kneeling

0-1 hours

Carrying Requirements

Frequency

Bending

0-1 hours

Carrying 0 – 15 lbs.*

Frequently

Reaching (above your head)

0-1 hours

Carrying 16 – 50 lbs.*

Frequently

Climbing

0-1 hours

Carrying 51 – 100 lbs.

Occasionally

Grasping

0-1 hours

Carrying Over 100 lbs.

Occasionally

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Frequently

Pushing/Pulling 0 – 15 lbs.*

Frequently

Distance Vision

Frequently

Pushing/Pulling 16 – 50 lbs.*

Frequently

Color Vision

Frequently

Pushing/Pulling 51 – 100 lbs.*

Occasionally

Peripheral Vision

Occasionally

Pushing/Pulling Over 100 lbs.

Occasionally

Depth Perception

Frequently

  • Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Environment

Work is generally performed in a warehouse environment that is generally noisy. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy.

JOB DETAILS
Company: 
Encore-Job
Vacancy Type: 
Full Time 
Job Location:
UnitedKingdom
Application Deadline:
N/A

Apply Here

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