Customer Service Manager (Hybrid-working!) in Hays 2022 at LondonArea,UnitedKingdom

Website Hays

This Job Listing is about Hays in LondonArea,UnitedKingdom 2022

About the job

Our client, one of the UK’s leading Educational Training Providers, are looking to recruit an enthusiastic, driven Manager to join their busy Client Services department. Working on a hybrid basis (2/3 days WFH a week) in a fantastic office, in a great Central London location, this is an exceptional opportunity for the right candidate!

In a Nutshell, Your Responsibilities Will Include

Our client offer Educational Training services for both B2B and B2C clients, and are extremely well-known in their field. A fantastic client of ours, we have placed numerous candidates with the company over the last 5-10 years and, as a result of internal promotions, they are now actively seeking the right candidate to join their Client Services operation, taking responsibility for a small team.

  • Managing a small team of 6 Client Services Executives (including 1 x Team Lead + 1 x Senior CSE)
  • Planning workloadesources to each B2B client account, ensuring full coverage across all clients
  • Conducting regular 1:1’s, reviews and appraisals
  • Scalingecruiting into the team when necessary
  • Coaching + developing Executives to improve/develop performance
  • Meeting with B2B clients (over video) on a weekly basis, to ensure a great working relationship

In order to be considered for this position, it is ESSENTIAL that you have the following:

  • Minimum 18-24 months’ experience of leading a small team of Customer Service Executives
  • Exposure to planning workload/great organisational skills
  • Experience of coaching + developing Agents to improve performance
  • Fun, sociable personality

In addition to a very competitive salary, our client also offer the following:

  • 25 days’ holiday (+ 8 x Bank Holidays = 33 days’ annual leave)
  • Free access to all learning/training materials (in own time – you can gain an additional qualification at no extra cost)
  • Amazing progression opportunities

Our client are looking to move incredibly quickly in securing the right candidate, so any interested candidates are urged to apply at their earliest convenience! #4276247
Company: Hays
Vacancy Type: Full Time
Job Location: LondonArea,UnitedKingdom
Application Deadline: N/A

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