Customer Service Advisor – Contact Centre in IKEA 2022 at Peterborough,England,UnitedKingdom

Website IKEA

This Job Listing is about IKEA in Peterborough,England,UnitedKingdom 2022

About the job

At IKEA it is so much more than a job.

We are looking to welcome full-time Customer Service Advisors to our Peterborough Customer Support Centre, part of the IKEA Remote Customer Meeting Point!

In the IKEA world, we call this position a Resolution Generalist Co-worker.

The Remote Customer Meeting Point (or RCMP) deals with inbound customer contacts via telephone, webchat and email to provide customers with a fantastic service.

Expected Starting Date: 28th November
Assessment Centre Date: 4th November & 9th November

• £10.10 basic hourly rate (£20,482.80 PA). From the 1st January 2023 our hourly rate is increasing to £10.90 (£22,105.20)
• Living Wage Foundation Employer
• 39 hours per week over 5 days, working from the office located at the IKEA Peterborough Unit. Various shifts available between 07:00 – 20:15 hours. Availability needed every other weekend.

Working from home is available with a minimum 1 day in office per week, subject to a successful 6-month probation period.

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit them and their family’s everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on High Street retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Flexi Holiday Plan
• Family Friendly childcare & wellbeing support
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

We are the ones meeting our customers – on the phone and online. Where others see problems, we see endless opportunities to fulfil our customers’ needs in this new era of remote meeting, allowing a seamless conversation whenever and wherever our customers want.

We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple systems and tools. Prior experience working within customer support is desired.

• Excellent communication skills and a passion for customer resolution
• The ability to build good rapport with customers and demonstrate empathy with a confident telephone manner
• Self-motivation with a drive to find the right solutions for our customers
• Resilience and the ability to remain calm under pressure
• Confidence and experience using IT
• Strong attention to detail
• Professionalism and an ability to work independently as part of a team-based structure
• Willingness to learn, grow and work within a changing environment

After a period of exciting transformation, as one of our brand-new Resolution Generalists, you will engage with our customers to resolve a range of issues. Initially supporting inbound calls, you will grow and develop to manage a mix of inbound calls, emails and webchat to resolve all customer enquiries at the first point of contact.

• Meeting Contact Centre standards, KPIs and service levels
• Preventative Customer Resolution administration tasks
• Engaging in daily Microsoft teams chats with your peers in order to provide and receive support
• Receiving ongoing coaching to enable you to meet and delight our customers
• Working with Microsoft Office 365, Customer Resolution management system and delivery systems.

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

If you have any special requirements during the interview process, please let us know as soon as possible.

Please attach an updated CV with your application so we can get to know you better.
Second step, successful candidates will receive information about the next steps via email. You might be invited to complete a short video interview with pre-recorded questions or a quick job phone call, it takes 5 minutes & can be done anytime & anywhere. So just find a quiet spot and tell us why you would love to work for IKEA!
Third step, you will be invited to an assessment centre in unit.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email @ [email protected] and we’ll be happy to help!
Company: IKEA
Vacancy Type: Full Time
Job Location: Peterborough,England,UnitedKingdom
Application Deadline: N/A

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