CBRE Jobs as Facilities Coordinator at Coventry,England,UnitedKingdom 2022

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This Job Listing is about CBRE in Coventry,England,UnitedKingdom 2022 posted on

About the job

Coventry – England – United Kingdom of Great Britain and Northern Ireland

Job Purpose

Assist in the smooth delivery of day-to-day achievement of SLAs and reporting associated with the optional services and workplace.

Key Accountabilities

  • Responsible for the delivery of facilities services as set out in the Service Description
  • Pro-active co-ordination for client for all Workplace Service Delivery tasks.
  • Complete monthly KPI reporting for the location.
  • Attend/participate in the team and operational monthly meeting process
  • Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment
  • Role will be fully trained on all service tools, systems and procedures.
  • Assist in providing data to be presented in weekly and monthly reviews with Ericsson; providing operational feedback based on day-to-day activity
  • Run weekly/monthly reports using various systems for internal and client-facing SLA reviews/presentations
  • Provide recommendations to demonstrate innovation and best practice in the delivery of optional services
  • Support with ad-hoc reporting as requested by the Workplace Manager. Maintain regular communication with Workplace manager on daily/weekly developments.
  • Provide call handling and first line support for all facilities related calls. Liaise with FM on site teams
  • Operate and manage all contact centre calls and switchboard within company guidelines.
  • Ensure all types of calls are answered in a professional manner.
  • Provide Call handling and first line service support for Client Services.
  • Raise all Client service requests
  • Provide support with Client Mobile Phone Management service – mobile device hardware ordering via Client’s internal system
  • Client Mobile Phone Management service – Liaison with Mobile Phone network operators and attending performance review meetings
  • Manage switchboard to ensure all staff and phone numbers are current and accurate.
  • Attend/participate in the team meeting process and complete any assigned actions.
  • Deliver self-performed services to the standard of the Service Level Agreements.
  • Adhere to all Client/CBRE H&S process/Mandatory requirements. Demonstrate CBRE’s RISE values at all times.
  • To maintain a smart and presentable personal appearance always.
  • Ensure compliance with all Client and CBRE security policies. Report any suspicious circumstances/personnel to site security
  • Provide cover to colleagues where necessary during periods of absence such as holidays or sickness as and when required.


  • Site-based role
  • Ability to work on own initiative as well as part of a team. Innovate and develop better ways of doing things at all levels.
  • Friendly and approachable personality with the ability to operate in a confident manner. Develop and own a communication strategy that covers customers, staff and supplier teams to ensure seamless delivery.
  • Able to demonstrate customer service orientated approach to work.
  • Ability to work under pressure whilst never compromising professional service delivery.
  • Able to demonstrate flexibility, adaptability and good time management


Personal Experience/Qualifications/Skills:

  • Strong customer service experience.
  • Consistent and fair in approach and able to identify and resolve problems.
  • Experience of Service Delivery with high level of customer service focus
  • Ability to communicate at all levels
  • Numerate and PC literate including MS Office suite
  • Organisational skills and ability to prioritise
  • Flexible attitude & proactive nature
  • Work effectively as part of team


  • Experience of data analytics systems (e.g. Tableau, Excel)
  • Data analysis and trend analysis

Service line: GWS Segment

Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

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