Arriva Group Jobs as Contact Centre Controller – York at York,England,UnitedKingdom 2022

Website Arriva Group

This Job Listing is about Arriva Group in York,England,UnitedKingdom 2022 posted on

About the job

We have an exciting new role for a Contact Centre Controller to join our Derby Team on a full-time permanent basis. This is a hybrid flexible working role where you can work from home for 50% of your working week.

Working for Arriva Road Transport Services we oversee and manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew transport across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.

Reporting to the Senior Controller the main purpose of the role is to deliver emergency rail replacement vehicles.

Rostered part of a team to deliver effective rail replacement service for internal and external train operating companies (TOCs), working a shift pattern based on a roster of 4 days on 4 days off that covers days and nights and some weekends as part of this.

Respond to customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach)

Ensure all services are monitored and tracked to ensure that they are running on time

Proactively manage operational issues arising on the day

Work closely with TOC Controllers and suppliers by communicating on a regular basis

Experience in a contact or support centre environment

Ability to deal with complex information

Ability to work under pressure

A professional telephone manner with ability to negotiate best price

High level of attention to detail

Strong I.T. skills with computer literacy in a variety of applications (Microsoft word / Excel)

Familiarity with rules and regulations of both the railway and road transport industry (desirable)

Awareness and understanding of basic GB Domestic driving hours (desirable)

Experience of working in the transport industry (desirable)

To apply for this role please submit your CV via the website

Arriva Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

Vacancy Type: 
Full Time 
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