Apprentice Resident Liaison Officer in Equans UK & Ireland 2022 at Widnes,England,UnitedKingdom

Website Equans UK & Ireland

This Job Listing is about Equans UK & Ireland in Widnes,England,UnitedKingdom 2022

About the job

EQUANS are recruiting for an Apprentice Resident Liaison Officer to be based in Widness. This is a 12-month contract full time role working 37.5 hours hours per week. On offer is a salary of £17,000 – £20,000 per annum and benefits package.

Main Purpose

To provide effective liaison between the Site Team and members of the public affected by our work. Delivering a consistent service across the Region. To assist in the smooth running of contracts and provide Resident Liaison Officers support. To understand, implement and adhere to the company SHEQ policy/strategy

What will you deliver?

  • Ensure implementation of all Company Policies and Procedures.
  • To keep all tenants fully informed as to the programme of events regarding their particular dwelling
  • To regularly visit tenants to establish and resolve any problems that may arise or have already arisen
  • To work closely with the Client and their representatives in ensuring good relations are maintained with tenants and the expeditious execution of the works
  • To immediately inform the Site Manager of any serious problems arising
  • To contribute to a report every week for the Site of events occurring / affecting tenants. This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on addresses where issues may occur
  • To deal with customer complaints in accordance with the QA Procedure
  • To attend site meetings / team meetings or any meetings relevant to site
  • To provide Handover Packs and instruct on new installations
  • Advise Site Manager directly and immediately of any situations that have, or are likely to, cause conflict with tenants
  • Be responsible for your safety and others around you, including public protection
  • Make every effort to attend all mandatory courses related to your role
  • Comply with all the roles and responsibilities as set out within the SHEQ management system

What can we offer you?

On offer is a salary of £17,000 – £20,000 per annum benefits package, which includes;

  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills And Abilities

  • High level of computer literacy in MS Office (Word – Intermediate, Excel – Intermediate, Outlook – Intermediate Teams – Intermediate)
  • Competent, clear and concise writer
  • Excellent verbal communication skills
  • Good level of numeracy
  • Strong presentation skills
  • Good influencing skills
  • Other IT packages


  • RLO or customer service experience

Key Attributes

  • Confident communicator able to communicate at all levels with the ability to talk to people of various educational, social and ethnic backgrounds
  • Reliable, confident and with a positive attitude
  • Adaptable
  • Self-motivated but also able to work as part of a team
  • Organised and methodical
  • Able to have an in-depth overview of what is going on within the site teams with the ability to manage the issues rather than dealing with them personally
  • Resident focused with an excellent understanding of client and customer needs.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.
Company: Equans UK & Ireland
Vacancy Type: Full Time
Job Location: Widnes,England,UnitedKingdom
Application Deadline: N/A

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